Well I have been working at the mall for some time now. Sole Outdoors was the name of the store when I was hired and now it is called The Walking Company or TWC. As Track 'n Trail went out of buisness so did Sole Outdoors. So here I am working for yet another shoe company selling the same old shoes for I don't know how many years, maybe 6 now? (Russ any ideas?)
Well when I started you know I just wanted maybe 8 hours a week. Now I find myself working about 15 hours a week and becoming a key holder. Anyone that works alot of hours knows that you run into everyone at the mall. Meaning young, old, skinny, fat, you name it you see it. But when you have to deal with these crazy people it makes for some interesting selling stories.
It was a closing shift. I had been working for a few hours and a woman comes in and starts to shop the walls with her eyes. As a good employee, I greet her with-in the first 15 seconds.
Daws122: "Hello mam, how are you doing tonight?"
Woman: " Just looking"
Daws122: (thinking to myself, cool I didnt know I asked what she was doing. I mean I can see she is just looking, so I say:) "Well thats great what are you looking for?"
Woman: "shoes"
Daws122:(thinking to myself: Jesus, am I going to have to probe her for every thing, Shoot me now!) "well what kind of shoes?"
Woman:"Comfortable ones"
Daws122: (To myself: OMG No shit) " Well lets talk shoes... About 30 min. later I start to bring shoes out.
she eventually trys them on. Finds out that she picks 4 pairs of shoes to buy. I am thinking sweet big sale. The trouble was worth the effort. I then start showing shoe care products for her shoes that she was wearing into the store and how to take care of her new shoes. As I start to apply the product to her shoes they start to look brand new again. This woman was so impressed with this product. She said " I will take that!" So sweet I gather up her shoes and walk up to the cash wrap.
As I begin to ring up her shoes and the shoe care I give the total.
Daws122: Mam, that will be $563.32
Woman: Oh my for shoe care, that is expensive.
Daws122: No mam that is for the 4 pairs of shoes and the shoe care
Woman: Oh I just want the shoe care
Daws122: ( To myself: Holy shit, all that work and all she wants is shoe care. I lost a 500.00 sale to 5.95 shoe care product.) Okay that will be 5.95
So she opens her purse to pay and starts to rumage through it. Digging all over like she was a Gold Miner looking for a tiny chip of shiny goodness.
Woman: Oh my goodness, I dont have my debit card.
Daws122: Well we do take cash
Woman: Sorry I just dont have any. Could you hold that for me and I will be back?
Daws122: You want me to hold the shoe care?
Woman: Can you do that?
At this point I was about ready to strangle myself. Could it get worse. Well believe it or not it sure can. Anything can happen in retail. That is why I am the Al Bundy of TWC because it seems to only happen to me at that store. I am doomed.
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